Our internal dispute resolution process.
If you would like to make a complaint you can do so through our internal dispute resolution process, which is designed to deal with complaints genuinely, efficiently and effectively. Contact the Complaints Officer:
Please explain the details of your complaint as clearly as you can. If you need help explaining it, tell the Complaints Officer so they can make arrangements.
We will do our best to resolve it promptly. It helps if you provide all relevant information, documents and statements, and any additional information we reasonably request.
You may refer the complaint to the Australian Financial Complaints Authority (AFCA) - a free, independent service: email info@afca.org.au, phone 1800 931 678, online www.afca.org.au.